Customer Support • Entry-Level

Who you are

You are eager to start your career in the mortgage industry, with a strong desire to learn about different mortgage products and customer service. You thrive in a fast-paced environment and are ready to take live calls, gathering pertinent information to support the sales team. Your communication skills are top-notch, allowing you to effectively interact with customers and loan officers alike. You understand the importance of providing excellent customer service and are committed to helping homeowners navigate their financing options. You are detail-oriented and organized, ensuring that all customer information is accurately collected and transferred to the sales floor. You are excited about the opportunity to grow into a licensed loan officer and are motivated to succeed in a sales-driven environment.

What you'll do

In this role, you will provide essential sales support to our top loan officers, assisting them in qualifying customers and understanding their financing needs. You will take live calls, gathering important information that will help streamline the sales process. As you learn about various mortgage products, you will develop the skills necessary to provide informed guidance to customers. Your role will involve maintaining clear communication with both customers and loan officers, ensuring that all parties are well-informed throughout the process. You will also have the opportunity to learn about GoodLeap's technology and how it enhances the customer experience in the mortgage industry. This position is designed to set you on the path to becoming a licensed loan officer, with ample opportunities for growth and development within the company.

What we offer

GoodLeap is committed to fostering a supportive and collaborative work environment. As an Associate Mortgage Specialist, you will have access to training and resources that will help you succeed in your role and advance your career. We believe in empowering our employees to take ownership of their professional development, and we encourage you to apply even if your experience doesn't match every requirement. Join us in making sustainable solutions more accessible to homeowners and be part of a company that is making a positive impact in the world.