It Support • Mid-Level

Who you are

You have a Bachelor's Degree in Information Systems, Information Technology, Applied Networking, or System Administration, or equivalent practical experience. With at least 2 years of experience as a Support or Operations Engineer, you are well-versed in Linux and have a solid understanding of IT and Networking Hardware and Software concepts. Your experience includes deploying and supporting desktops, laptops, phone systems, video conferencing, and various wireless devices. You are also familiar with troubleshooting, customer service, and security protocols, making you a reliable point of contact for technical support.

You have completed relevant technical certifications, such as the Grow with Google - IT Support Certificate, which enhances your qualifications. Your ability to communicate effectively and solve problems is complemented by your technical skills, allowing you to provide exceptional support to users. You thrive in a collaborative environment and are eager to contribute to process improvements and documentation efforts that enhance operational efficiency.

What you'll do

As an IT Support Engineer at Google, your mission is to enable the people and technology that keep the company running smoothly. You will provide front-line user support for all internal tools and technologies, ensuring that employees have the resources they need to perform their jobs effectively. Your role involves troubleshooting incidents and problems in a timely manner, coordinating with vendors and other technical support teams to resolve issues efficiently.

You will also develop scripts, tools, processes, or solutions to prevent problems and improve user productivity. This includes automating recurring tasks as part of global service improvements. Your responsibilities may require you to travel to provide IT support in distributed offices and events, as well as work on global projects that enhance the overall IT infrastructure at Google. You will play a key role in contributing to longer-term technical projects and process improvements that help make the Google magic happen.

What we offer

At Google, you will be part of a dynamic team that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work on exciting projects that impact the entire organization, and you will be supported in your professional development through various training and certification programs. Join us in creating a seamless technology experience for our users and be part of a company that is at the forefront of technological advancement.