It Support

Who you are

You have a solid foundation in IT support, with experience in troubleshooting hardware and software issues. You understand the importance of providing excellent customer service and are adept at communicating technical information to non-technical users. You thrive in a collaborative environment and are eager to contribute to a team focused on innovation and efficiency.

You are familiar with fleet management systems and have a keen interest in how technology can optimize operations. Your problem-solving skills enable you to address challenges effectively, ensuring that users can rely on the systems in place. You are proactive in identifying potential issues before they escalate, contributing to a smoother operational flow.

What you'll do

As an IT Support Engineer at Ridecell, you will be responsible for providing technical support to users, ensuring that all systems are functioning optimally. You will troubleshoot and resolve issues related to hardware, software, and network connectivity. Your role will involve collaborating with various teams to implement solutions that enhance the user experience and improve operational efficiency.

You will assist in the deployment of new technologies and provide training to users on how to utilize these systems effectively. Your contributions will help streamline processes and ensure that the fleet management platform operates seamlessly. You will also document support processes and maintain records of issues and resolutions to improve future support efforts.

What we offer

Ridecell offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with leading technologies in fleet automation and mobility. We provide competitive compensation and benefits, along with opportunities for professional growth and development within the company. Join us in transforming the future of fleet management and making a significant impact in the industry.