Backend Engineer • Senior

Who you are

5+ years of backend engineering experience with a strong focus on machine learning — you've developed and deployed scalable systems that leverage AI to enhance user experiences and drive engagement. Your expertise in Python allows you to build robust applications that can handle complex data processing tasks seamlessly.

Deep understanding of machine learning principles and practices — you have experience in designing and implementing machine learning models that improve customer interactions and automate processes. You are familiar with various ML frameworks and libraries, enabling you to choose the right tools for the job.

Proficient in building REST APIs — you understand the importance of creating efficient and secure APIs that facilitate communication between different components of a system. Your experience ensures that the APIs you develop are well-documented and easy to integrate.

Strong problem-solving skills and a collaborative mindset — you thrive in team environments where you can share knowledge and learn from others. You enjoy working closely with product managers and designers to create solutions that meet user needs.

What you'll do

Join Gorgias's Machine Learning team to develop an AI agent that transforms ecommerce interactions — your work will focus on automating customer inquiries and enhancing the shopping experience through intelligent responses. You will collaborate with a diverse team of engineers and product managers to ensure the AI agent aligns with business goals.

Design and implement machine learning models that can accurately respond to customer inquiries — you will leverage your expertise to create systems that learn from interactions and improve over time. Your contributions will directly impact how brands engage with their customers.

Participate in code reviews and mentor junior engineers — you will help foster a culture of learning and improvement within the team, sharing your insights and best practices to elevate the overall quality of the codebase.

Work closely with cross-functional teams to define requirements and deliver features that enhance the customer experience — your ability to communicate effectively with non-technical stakeholders will be crucial in translating business needs into technical solutions.

What we offer

An opportunity to be part of a forward-thinking company that is shaping the future of ecommerce through AI — at Gorgias, you will play a key role in building technology that makes shopping more personal and engaging. We value diversity and inclusion, ensuring that every team member feels welcomed and empowered to contribute.

Competitive compensation and benefits package — while specific salary details are not mentioned, we offer a comprehensive package that reflects your skills and experience. Join us to make a significant impact in the world of Conversational Commerce.