About Gorgias
The AI platform transforming eCommerce customer support
Key Highlights
- Over 15,000 eCommerce brands served, including Steve Madden
- Raised $101.4 million in Series C funding
- Headquartered in Yerba Buena, San Francisco, CA
- Streamlines customer support with AI-driven tools
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
🎁 Benefits
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
🌟 Culture
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Skills & Technologies
Overview
Gorgias is hiring a Full-Stack Engineer with a backend focus to design and build an AI-driven platform for e-commerce. You'll work with technologies like JavaScript, Node.js, and React to enhance customer interactions. This role requires a strong understanding of full-stack development and AI integration.
Job Description
Who you are
You have a solid background in full-stack development, with a focus on backend technologies. You understand how to design and build scalable applications that enhance user experiences. Your experience with JavaScript, Node.js, and React allows you to create seamless interactions between the frontend and backend of applications. You are passionate about leveraging AI to improve customer engagement and drive sales in e-commerce. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver innovative solutions. You are committed to quality and understand the importance of creating authentic and on-brand conversations in digital commerce. You believe in the power of diversity and inclusion, and you welcome different perspectives to drive innovation.
Desirable
Experience with AI technologies and their application in e-commerce would be a plus. Familiarity with cloud platforms and microservices architecture can enhance your contributions to the team. A background in customer support or sales technology can provide valuable insights into user needs and behaviors.
What you'll do
As a Full-Stack Engineer at Gorgias, you will play a crucial role in building the AI-driven platform that powers automated e-commerce solutions. You will design and implement features that facilitate seamless customer interactions, ensuring that every conversation feels personal and engaging. Your work will involve collaborating with product managers, designers, and other engineers to define requirements and deliver high-quality software. You will be responsible for writing clean, maintainable code and conducting code reviews to uphold best practices within the team. You will also monitor application performance and troubleshoot issues to ensure a smooth user experience. Your contributions will directly impact how shoppers discover products and receive support, making a tangible difference in the e-commerce landscape.
What we offer
At Gorgias, you will be part of a dynamic team that is shaping the future of conversational commerce. We offer a collaborative work environment where your ideas are valued and encouraged. You will have opportunities for professional growth and development, with access to resources that support your career advancement. We believe in work-life balance and provide flexible working arrangements to accommodate your needs. Join us in our mission to transform the way brands engage with their customers through innovative technology.
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