
About Gorgias
The AI platform transforming eCommerce customer support
Key Highlights
- Over 15,000 eCommerce brands served, including Steve Madden
- Raised $101.4 million in Series C funding
- Headquartered in Yerba Buena, San Francisco, CA
- Streamlines customer support with AI-driven tools
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
π Benefits
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
π Culture
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Skills & Technologies
Overview
Gorgias is seeking a Full Stack Engineer with a backend focus to design and build an AI-driven platform for e-commerce. You'll work with technologies like JavaScript, Node.js, and React to enhance customer interactions. This role requires a solid understanding of full-stack development and AI integration.
Job Description
Who you are
You have a strong background in full-stack development, with a focus on backend technologies β you've designed and built scalable applications that enhance user experiences. Your expertise in JavaScript, Node.js, and React allows you to create seamless integrations between frontend and backend systems. You understand the importance of AI in modern applications and are excited about leveraging it to improve customer interactions in e-commerce.
You thrive in collaborative environments and enjoy working closely with cross-functional teams β your communication skills enable you to translate technical concepts into actionable insights for non-technical stakeholders. You are committed to quality and understand the nuances of building applications that are both performant and user-friendly.
You are passionate about e-commerce and the potential of conversational commerce β you keep up with industry trends and are eager to contribute to innovative solutions that redefine how brands engage with their customers. You believe in the power of diversity and inclusion, and you appreciate working in teams that value different perspectives.
Desirable
Experience with AI technologies or machine learning frameworks would be a plus β you are open to learning and adapting to new tools that can enhance your work. Familiarity with cloud services like AWS or Azure can also be beneficial as you work on scalable solutions.
What you'll do
As a Full Stack Engineer at Gorgias, you will play a crucial role in building the AI-driven platform that powers our e-commerce solutions β your work will directly influence how shoppers interact with brands and make purchasing decisions. You will design and implement features that enhance the customer journey, ensuring that every interaction feels personal and seamless.
You will collaborate with product managers, designers, and other engineers to define project requirements and deliver high-quality software β your ability to work in an agile environment will help you adapt to changing priorities and deliver results efficiently. You will also be responsible for writing clean, maintainable code and conducting code reviews to uphold best practices within the team.
Your role will involve troubleshooting and optimizing existing systems to improve performance and reliability β you will monitor application performance and make data-driven decisions to enhance user experiences. You will also contribute to the development of APIs that facilitate communication between different components of the platform.
What we offer
At Gorgias, you will be part of a dynamic team that is shaping the future of e-commerce β we offer a collaborative work environment where your ideas are valued and encouraged. You will have opportunities for professional growth and development, with access to resources that support your career advancement.
We believe in work-life balance and offer flexible working arrangements to accommodate your needs β our inclusive culture fosters a sense of belonging and encourages diverse perspectives. Join us in making conversational commerce a reality and be part of a mission-driven company that is transforming the way brands connect with their customers.
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