Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or implementation management, ideally with experience in SaaS or e-commerce environments. Your ability to engage in consultative conversations allows you to understand customer needs deeply and provide tailored solutions. You are proficient in product knowledge and can effectively communicate its value to clients, ensuring they feel supported throughout their journey. You thrive in a collaborative environment and are committed to delivering a white-glove service that elevates the customer experience. Your passion for technology and AI-driven solutions drives you to stay updated on industry trends and best practices, enabling you to guide customers effectively.

What you'll do

As a Customer Implementation Manager at Gorgias, you will lead the onboarding process for new customers, ensuring they have a smooth and successful start with our platform. You will work closely with clients to understand their unique needs and provide expert guidance throughout the implementation phase. Your role will involve cultivating strong relationships with customers, offering strategic advice, and ensuring they are fully equipped to utilize our AI-driven solutions effectively. You will also collaborate with cross-functional teams to enhance the onboarding experience and contribute to the continuous improvement of our processes. Your focus will be on empowering customers to launch swiftly and achieve their goals with our products.

What we offer

At Gorgias, we are committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds and experiences, as we believe diverse teams drive innovation and better decision-making. You will have the opportunity to work in a dynamic and supportive team, contributing to the future of conversational commerce. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.