Implementation Manager • Mid-Level

Who you are

You have a proven track record in managing implementation projects, ideally within the software or technology sector. Your experience includes leading teams and collaborating with cross-functional partners to deliver successful outcomes. You thrive in environments where you can solve complex challenges and enjoy the satisfaction of seeing projects come to life. Your strong communication skills enable you to effectively engage with customers and stakeholders, ensuring their needs are met throughout the implementation process.

You are detail-oriented and organized, capable of managing multiple projects simultaneously while maintaining a focus on quality and timelines. You understand the importance of customer satisfaction and are committed to delivering results that exceed expectations. Your ability to adapt to changing circumstances and remain calm under pressure makes you an asset to any team.

What you'll do

As an Implementation Manager at Achievers, you will lead the Professional Services team in designing, building, and launching our employee recognition and rewards platform. You will oversee the entire implementation process, from kickoff to launch, ensuring that every project is executed seamlessly. Your role will involve guiding a team of implementation specialists, providing them with the support and resources they need to succeed.

You will collaborate closely with various departments, including sales, product, and customer support, to ensure alignment and effective communication throughout the implementation process. Your leadership will be crucial in driving project timelines and ensuring that all deliverables meet the highest standards of quality. You will also be responsible for identifying potential challenges and proactively addressing them to keep projects on track.

In this role, you will have the opportunity to make a significant impact on our customers' experiences and contribute to the overall success of the company. You will be instrumental in fostering a culture of collaboration and continuous improvement within the team, encouraging innovative solutions and best practices.

What we offer

At Achievers, we value our employees and strive to create a supportive and engaging work environment. We offer competitive compensation and benefits, along with opportunities for professional development and growth. You will be part of a dynamic team that is passionate about making a difference in the workplace through our innovative recognition and rewards platform. Join us in our mission to help organizations create a culture of recognition and engagement.