About Gorgias
The AI platform transforming eCommerce customer support
Key Highlights
- Over 15,000 eCommerce brands served, including Steve Madden
- Raised $101.4 million in Series C funding
- Headquartered in Yerba Buena, San Francisco, CA
- Streamlines customer support with AI-driven tools
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
🎁 Benefits
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
🌟 Culture
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Overview
Gorgias is hiring a VP Marketing to lead the charge in Conversational Commerce. You'll oversee marketing strategies that enhance customer relationships and drive engagement. This role requires extensive experience in marketing leadership.
Job Description
Who you are
You have a proven track record in marketing leadership, ideally with 10+ years of experience in driving brand growth and customer engagement. Your expertise in developing innovative marketing strategies has led to measurable success in previous roles, and you understand the nuances of Conversational Commerce and its impact on the ecommerce landscape.
You possess strong analytical skills, allowing you to interpret data and market trends to inform your strategies. Your ability to lead diverse teams and foster an inclusive environment is paramount, as you believe that diverse perspectives drive better decision-making and innovation.
You are passionate about leveraging AI and technology to enhance customer experiences, and you have a deep understanding of how to integrate these tools into marketing efforts. Your communication skills are exceptional, enabling you to articulate the vision and mission of Gorgias effectively to both internal teams and external stakeholders.
Desirable
Experience in the ecommerce sector is a plus, as is familiarity with platforms like Shopify. You are comfortable navigating the complexities of digital marketing and have a strong grasp of customer journey mapping and engagement strategies.
What you'll do
As the VP Marketing at Gorgias, you will be responsible for shaping and executing the marketing strategy that positions Gorgias as a leader in Conversational Commerce. You will oversee all marketing initiatives, ensuring they align with the company's mission to create meaningful customer relationships through AI-driven interactions.
You will lead a team of marketing professionals, guiding them in developing campaigns that resonate with our target audience and drive user acquisition. Your role will involve collaborating closely with product and engineering teams to ensure that marketing efforts are effectively integrated with product offerings.
You will analyze market trends and customer feedback to refine marketing strategies, ensuring that Gorgias remains at the forefront of the ecommerce revolution. Additionally, you will be responsible for establishing key performance indicators (KPIs) to measure the success of marketing initiatives and report on these metrics to the executive team.
What we offer
At Gorgias, we are committed to creating an inclusive and supportive work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with a talented team dedicated to transforming the ecommerce landscape through innovative technology and customer-centric solutions. Join us in making Conversational Commerce a reality for brands and customers alike.
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