Solutions Engineer • Senior

Who you are

You have a strong background in solutions engineering, ideally with experience in observability tools and open-source technologies. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart, and you thrive in a customer-facing role where you can make a significant impact. You enjoy collaborating with cross-functional teams and have a passion for helping customers achieve their goals through innovative solutions. You are adaptable and eager to learn, ready to take on challenges in a fast-paced environment. Your experience with Grafana or similar visualization tools will be a key asset in this role.

Desirable

Experience with cloud-based solutions and familiarity with monitoring and observability practices will enhance your candidacy. A background in software development or engineering can provide valuable insights into customer needs and product capabilities.

What you'll do

As a Senior Solutions Engineer at Grafana, you will be responsible for engaging with potential and existing customers to understand their observability needs and demonstrate how Grafana's solutions can meet those needs. You will work closely with the sales team to provide technical expertise during the sales process, ensuring that customers are well-informed about the capabilities of Grafana's products. Your role will involve conducting product demonstrations, answering technical questions, and providing guidance on best practices for implementing Grafana in various environments. You will also collaborate with the product team to relay customer feedback and contribute to the continuous improvement of Grafana's offerings.

What we offer

Grafana Labs offers a remote-first work environment, allowing you to work from anywhere in the United States. You will be part of a collaborative culture that values transparency and innovation. The company provides opportunities for professional growth and development, encouraging you to take on new challenges and expand your skill set. Grafana is committed to maintaining a diverse and inclusive workplace, where every team member can contribute to meaningful work that impacts users worldwide.