About Grammarly
The AI writing assistant that enhances your communication
Key Highlights
- Valuation of over $13 billion, among the top 10 US startups
- Over 500,000 integrations with applications and websites
- Headquartered in San Francisco, CA with 1001+ employees
- Raised $400 million in funding and profitable since inception
Grammarly, headquartered in the Financial District of San Francisco, CA, is an AI-powered writing assistant that enhances communication for millions of users. With over 500,000 integrations across various applications, Grammarly has evolved from a student-focused subscription service to a mainstream...
🎁 Benefits
Grammarly offers competitive benefits including equity, ample PTO, 401(k) matching, and support for home office setup. Employees enjoy catered lunches...
🌟 Culture
Grammarly fosters a culture centered on effective communication and innovation in AI technology. With a focus on remote work flexibility and a commitm...
Overview
Grammarly is hiring a Customer Care Specialist to enhance customer experience and support product offerings. You'll provide empathetic assistance to customers and help retain and expand the customer base. This role is based in Ukraine and offers a hybrid working model.
Job Description
Who you are
You are a dedicated individual with a passion for customer service and a commitment to providing timely and personalized assistance. You understand the importance of empathy in customer interactions and strive to ensure that customer needs are always prioritized. Your ability to communicate effectively and build trust with customers sets you apart in this role. You are adaptable and thrive in a hybrid working environment, balancing focus time with collaborative efforts.
What you'll do
As a Customer Care Specialist, you will play a crucial role in transforming the customer experience at Superhuman. You will engage with customers to understand their needs and provide solutions that enhance their experience with our products. Your responsibilities will include responding to customer inquiries, troubleshooting issues, and ensuring that every interaction is positive and productive. You will work closely with the Customer Care team to implement innovative strategies that improve customer satisfaction and retention.
What we offer
At Superhuman, we believe in empowering our team members with a flexible working model that combines remote work with in-person collaboration. You will have the opportunity to be part of a dynamic team that values innovation and trust. We offer a supportive environment where you can grow your skills and contribute to meaningful projects that impact millions of users worldwide. Join us in our mission to unlock the superhuman potential in everyone.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Grammarly.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Grammarly is hiring a Commercial Customer Success Manager for their Education team to drive customer adoption and success. You'll manage the post-sales lifecycle for commercial accounts. This role requires strong customer relationship skills.
Customer Success Manager
Grammarly is hiring a Digital Customer Success Manager for their Education team to cultivate strong relationships with customers and ensure high value delivery. This role requires excellent communication and customer management skills.
Customer Support
Nextiva is hiring a Customer Care Specialist to redefine customer experiences through effective communication and support. You'll engage with customers to foster trust and drive loyalty. This role is ideal for those looking to start their career in customer service.
Customer Support
HealthJoy is hiring a Customer Support Specialist to assist members with their healthcare benefits. You'll interact with members via telephone and chat, ensuring they understand their benefits and how to utilize them effectively. This role requires strong communication skills and empathy.