Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives on building meaningful connections with clients. You understand the importance of delivering exceptional service and are eager to learn about the products and services that Nextiva offers. Your ability to communicate effectively will help you educate customers and enhance their experience with the company. You are motivated by the opportunity to make a positive impact on customer satisfaction and retention. You are ready to collaborate with a team that values innovation and customer obsession, ensuring that every interaction is a chance to build trust and loyalty.

What you'll do

As a Customer Care Specialist at Nextiva, you will be responsible for answering inbound and outbound calls from existing customers, providing them with the support they need. You will develop and execute customer-focused strategies that lead to greater retention and drive repurchase loyalty. Your role will involve educating customers about the value of Nextiva's products and services, ensuring that their needs are met and expectations exceeded. You will act as a sales enabler, nurturing customer relationships and helping them understand how Nextiva can enhance their business communications. Your focus will be on delivering amazing service and creating a positive customer experience that aligns with Nextiva's mission.

What we offer

Nextiva offers a dynamic work environment where you can grow your career in customer service. You will be part of a forward-thinking team that is dedicated to redefining customer experiences. We provide opportunities for professional development and encourage you to bring your ideas to the table. Join us in our mission to help businesses connect and thrive through exceptional customer service.