Customer Success Manager • Mid-Level

Who you are

You have experience in customer success or account management, ideally within the education sector. You understand the importance of customer engagement and are skilled at building strong relationships with clients. You are adept at managing the post-sales lifecycle, ensuring that customers realize the full value of the product. You possess excellent communication skills, allowing you to effectively convey complex information to diverse audiences. You are proactive in identifying customer needs and are committed to helping them achieve their goals. You thrive in a hybrid work environment, balancing focus time with collaborative efforts.

What you'll do

As a Commercial Customer Success Manager, you will own the full post-sales customer lifecycle for your assigned commercial accounts. This includes ensuring seamless onboarding, activation, and long-term success for your customers. You will lead renewal discussions and work closely with the Commercial CS Manager to drive customer satisfaction and retention. Your role will involve collaborating with cross-functional teams to enhance the customer experience and maximize the value of Grammarly's offerings. You will also be responsible for identifying opportunities for account expansion and driving adoption of new features and products.

What we offer

Grammarly provides a dynamic hybrid working model that allows for flexibility and collaboration. You will be part of a team that values innovation and trust, working towards a common mission of enhancing productivity through AI. The company supports professional growth and development, offering opportunities to expand your skills and advance your career. You will join a diverse and inclusive culture that encourages creativity and collaboration, making a meaningful impact on the education sector.