About Grammarly
The AI writing assistant that enhances your communication
Key Highlights
- Valuation of over $13 billion, among the top 10 US startups
- Over 500,000 integrations with applications and websites
- Headquartered in San Francisco, CA with 1001+ employees
- Raised $400 million in funding and profitable since inception
Grammarly, headquartered in the Financial District of San Francisco, CA, is an AI-powered writing assistant that enhances communication for millions of users. With over 500,000 integrations across various applications, Grammarly has evolved from a student-focused subscription service to a mainstream...
🎁 Benefits
Grammarly offers competitive benefits including equity, ample PTO, 401(k) matching, and support for home office setup. Employees enjoy catered lunches...
🌟 Culture
Grammarly fosters a culture centered on effective communication and innovation in AI technology. With a focus on remote work flexibility and a commitm...
Overview
Grammarly is hiring a Digital Customer Success Manager for their Education team to cultivate strong relationships with customers and ensure high value delivery. This role requires excellent communication and customer management skills.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the education sector. You understand the importance of building and maintaining relationships with clients, ensuring they receive maximum value from the products and services offered. Your communication skills are top-notch, allowing you to effectively convey information and foster trust with stakeholders. You are proactive in identifying customer needs and addressing any concerns that may arise during the customer lifecycle.
You thrive in a hybrid working environment, balancing focus time with collaborative efforts. You are adaptable and can navigate the complexities of customer interactions, ensuring that each client feels valued and supported. Your experience in managing customer accounts has equipped you with the skills to execute successful contract renewals and drive customer satisfaction.
What you'll do
As a Digital Customer Success Manager, you will own all aspects of the customer lifecycle post-sales for Grammarly for Education. You will be responsible for cultivating and maintaining strong relationships with your assigned accounts, ensuring high levels of value for our customers. You will execute successful contract renewals and work closely with the Digital Customer Success team to support a customer success engine that maximizes Grammarly's value for educational institutions. Your role will involve regular communication with clients to understand their needs and provide tailored solutions that enhance their experience with our products.
You will collaborate with internal teams to ensure that customer feedback is integrated into product development and service improvements. Your insights will help shape the future of Grammarly's offerings in the education sector. You will also track customer engagement metrics and identify opportunities for upselling or cross-selling additional services that align with customer goals.
What we offer
Grammarly offers a dynamic hybrid working model that allows you to enjoy the best of both worlds: focused work time and in-person collaboration. You will be part of a team that values innovation and trust, contributing to a strong team culture. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to drive success. Join us in our mission to unlock the superhuman potential in everyone through AI-powered productivity tools.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Grammarly.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Grammarly is hiring a Commercial Customer Success Manager for their Education team to drive customer adoption and success. You'll manage the post-sales lifecycle for commercial accounts. This role requires strong customer relationship skills.
Customer Support
Grammarly is hiring a Customer Care Specialist to enhance customer experience and support product offerings. You'll provide empathetic assistance to customers and help retain and expand the customer base. This role is based in Ukraine and offers a hybrid working model.
Product Manager
Udemy is hiring a Digital Customer Success Product Manager to oversee product planning and development while enhancing customer satisfaction. This role requires strong product management skills and a focus on innovation.
Product Manager
Udemy is hiring a Digital Customer Success Product Manager to oversee product planning and development while enhancing customer experiences. This role requires strong product management skills and a passion for learning.
Customer Success Manager
LogRocket is hiring a Digital Customer Success Manager to enhance user experience for their web applications. You'll work closely with product managers and developers to provide insights into customer interactions. This role requires experience in customer success and a passion for improving software usability.