About Groupon
Find amazing deals on experiences near you
Key Highlights
- Headquartered in Chicago, Illinois
- Over 300,000 deals available across various categories
- Approximately 3,000 employees
- Publicly traded since 2011 (NASDAQ: GRPN)
Groupon, headquartered in Chicago, Illinois, connects consumers with local businesses through its platform, offering over 300,000 deals across various categories including travel, dining, and entertainment. Founded in 2008, Groupon has served millions of customers and employs approximately 3,000 peo...
π Benefits
Groupon offers competitive salaries, stock options, flexible PTO, and a remote work policy to support work-life balance. Employees also benefit from w...
π Culture
Groupon fosters a culture of innovation and customer-centricity, encouraging employees to explore new ideas and solutions to enhance user experiences....
Overview
Groupon is hiring an Integrations Support Analyst to ensure third-party platforms are running seamlessly. You'll work closely with internal teams to resolve integration issues. This role requires strong analytical and troubleshooting skills.
Job Description
Who you are
You have a strong analytical mindset and excellent troubleshooting skills β you enjoy diving deep into issues to identify root causes and implement effective solutions. Your experience in a support role has equipped you with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. You thrive in collaborative environments and are comfortable working with cross-functional teams, including Engineering, Product, and Technology Operations.
You are detail-oriented and have a knack for process improvement β you actively seek ways to enhance workflows and increase efficiency. Your ability to manage multiple tasks and prioritize effectively ensures that you can handle the fast-paced nature of the role. You are committed to delivering exceptional support to both internal teams and external partners, ensuring that integration processes run smoothly.
What you'll do
As an Integrations Support Analyst, you will be responsible for monitoring and maintaining the performance of third-party platforms, such as reservation systems and ticketing APIs. You will analyze integration issues and work closely with internal teams to resolve them promptly, ensuring minimal disruption to customer experiences. Your role will involve collaborating with various departments to identify areas for process improvement and implementing solutions that enhance the integration pipeline.
You will also participate in initiatives aimed at optimizing the connectivity operations teamβs performance, contributing to the overall success of Groupon's partner ecosystem. Your insights and analytical skills will play a crucial role in driving improvements and ensuring that our systems are efficient and effective.
What we offer
Groupon provides a dynamic work environment where innovation is encouraged and rewarded. You will have the opportunity to make a meaningful impact on our operations and contribute to the success of local businesses. We offer competitive compensation and benefits, along with a culture that values collaboration and personal growth. Join us in our mission to transform the marketplace and support local businesses in thriving.
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