Customer Operations • Entry-Level

Who you are

You are a recent graduate eager to kickstart your career in client services. You possess strong communication skills and a collaborative mindset, allowing you to work effectively with project managers and clients alike. You are detail-oriented and have a knack for understanding complex business questions, which enables you to identify the right experts for each client request. You thrive in a team-oriented environment and are motivated by the opportunity to contribute to Guidepoint's success. You are open to mentorship and eager to develop your project management and customer service skills.

What you'll do

As a Client Service Healthcare Associate, you will play a vital role in connecting clients with the experts they need to make informed decisions. You will work closely with project managers to develop strategies for satisfying client requests, ensuring that each project is handled with care and precision. Your responsibilities will include utilizing various resources such as LinkedIn, press releases, and case studies to identify and recruit new experts into Guidepoint's extensive network. You will be tasked with understanding each client's unique business questions and determining which experts are best suited to provide the necessary insights. This role will provide you with exposure to a wide range of industries and disciplines, allowing you to build a solid foundation for your career.

What we offer

Guidepoint is committed to your career growth and offers built-in mentorship to help you improve your skills. You will have the opportunity to develop your project management and customer service abilities while working in a supportive environment. The company values hard work and excellence, providing opportunities for upward mobility within the organization. Additionally, you will receive a competitive base salary of $70,000 and may be eligible for an annual discretionary bonus based on performance. Join us and be part of a team that is dedicated to creating an equitable and welcoming environment for all employees.