Customer Operations • Entry-Level

Who you are

You are a recent graduate eager to kickstart your career in a client-facing role. You possess strong communication skills and a collaborative mindset, allowing you to work effectively within a team. You are detail-oriented and have a knack for understanding client needs, ensuring that you can connect them with the right experts. You are open to learning and growing in a fast-paced environment, ready to embrace the challenges that come with the role. You thrive on building relationships and are motivated by helping clients achieve their goals. You are adaptable and can navigate various tools and platforms to gather information efficiently.

What you'll do

As a Client Service Associate, you will play a vital role in understanding your client’s unique business questions and identifying the experts who can best provide the answers. You will collaborate with Project Managers to develop strategies for satisfying each client project request. Utilizing LinkedIn, press releases, case studies, and the internet, you will identify the best experts for our clients to address their strategic or investment questions. You will also be responsible for recruiting new experts into our network, ensuring that we have a diverse pool of knowledge to draw from. Your role will involve continuous learning about various industries and disciplines, enhancing your understanding of the market and client needs. You will contribute to the overall success of the Client Service team by delivering timely and accurate information to clients, helping them make informed decisions.

What we offer

Guidepoint is committed to your career growth, providing built-in mentorship to help you drive and improve your project management and customer service skills. You will have opportunities for upward mobility within the company, allowing you to advance your career as you gain experience. The company fosters a team-oriented and collaborative environment, where hard-working professionals strive for excellence. You will be part of a supportive culture that values diversity and inclusion, ensuring that everyone feels welcome regardless of background, identity, or experience. The base salary for this position is $55,000, and you will also be eligible for an annual discretionary bonus based on performance.