Customer Operations • Entry-Level

Who you are

You are a recent graduate eager to start your career in a client-facing role. You possess strong communication skills and a collaborative mindset, allowing you to work effectively with both clients and team members. You are detail-oriented and have a knack for understanding complex business questions, which helps you identify the right experts for each client. You thrive in a fast-paced environment and are motivated by the opportunity to learn and grow within a supportive team. You are open to feedback and mentorship, recognizing that these are key to your professional development.

What you'll do

As a Client Service Associate at Guidepoint, you will play a vital role in connecting clients with the right subject-matter experts. You will work closely with Project Managers to develop strategies that satisfy each client project request. Your day-to-day tasks will involve utilizing platforms like LinkedIn, press releases, and case studies to identify and recruit new experts into our network. You will take the time to understand each client’s specific research needs and deliver the experts who can best provide the answers, often within hours. This role will give you exposure to a wide range of industries and disciplines, enhancing your understanding of various business sectors.

What we offer

Guidepoint is committed to your career growth, providing built-in mentorship to help you improve your project management and customer service skills. You will have the opportunity to develop your career and explore upward mobility within the company. The work environment is team-oriented and collaborative, where hard-working professionals strive for excellence. You will be part of a culture that values diversity and inclusion, ensuring a welcoming environment for all employees. Additionally, the position offers a competitive base salary of $55,000 and eligibility for an annual discretionary bonus based on performance.