Technical Support Engineer • Mid-Level

Who you are

You have 2+ years of experience in technical support, ideally in a software or technology environment — you understand the importance of customer satisfaction and have a knack for troubleshooting complex issues. Your communication skills are exceptional, allowing you to engage confidently with customers through various channels, including tickets and live sessions.

You are familiar with integration setups, particularly with SSO technologies such as SAML and SCIM — your experience with identity providers like Okta will enable you to guide customers effectively. You thrive in collaborative environments, working closely with engineering and product teams to reproduce issues and validate fixes.

You possess a strong ownership mentality — you take pride in resolving customer issues and enhancing the user experience. Your technical skills are complemented by your ability to communicate technical concepts clearly to non-technical users, ensuring they understand the solutions you provide.

What you'll do

As a Technical Support Engineer at HackerRank, you will be responsible for troubleshooting and resolving issues across the HackerRank platform, including web applications, APIs, ATS integrations, and developer tools. You will collaborate with engineering teams to reproduce issues, identify root causes, and validate fixes, ensuring that our customers receive timely and effective support.

You will guide customers through SSO integration setups, primarily with Okta and other identity providers, helping them navigate the complexities of SAML and SCIM standards. Your role will involve engaging with customers through tickets and live Zoom sessions, where you will exhibit exceptional communication skills and a commitment to customer satisfaction.

You will also contribute to enhancing the reliability and user-friendliness of the HackerRank platform — your insights and feedback will be invaluable in making our technology more accessible and effective for users. You will be part of a team that values speed and quality, working in an environment that encourages growth and excellence.

What we offer

HackerRank offers a dynamic work environment where you can grow your skills and make a significant impact on our customers' experiences. We provide opportunities for professional development and encourage you to take ownership of your work. Our culture emphasizes collaboration, innovation, and a commitment to quality, ensuring that you will be part of a team that values your contributions.

We believe in maintaining a healthy work-life balance, which is why we offer a hybrid work model that allows you to work both in the office and remotely. Join us at HackerRank, where you can be part of a mission-driven company that is transforming the way developers are hired and trained.