About Handshake
Empowering Gen Z to build their careers
Key Highlights
- Valued at $3.5B with $434M raised in funding
- Over 17 million active users and 650K employers
- Headquartered in San Francisco's Financial District
- Offers a six-week paid sabbatical every four years
Handshake is a leading career platform designed specifically for Gen Z, connecting over 17 million active users with more than 650,000 employers, including major companies like Google and Nike. Headquartered in the Financial District of San Francisco, Handshake has raised $434 million in funding, ac...
🎁 Benefits
Handshake offers flexible time off with no waiting period, a six-week paid sabbatical after six years of employment, and two days of volunteer time of...
🌟 Culture
Handshake fosters a student-first culture focused on eliminating inequality in hiring. The founders' commitment to fairness drives the platform's miss...
Customer Support • Entry-Level
Overview
Handshake is hiring a Handshake AI Fellow Experience Specialist to provide support for their MOVE Fellows. This role involves managing payments, contracts, and general support in a fast-paced environment. Experience in customer support or technical knowledge is preferred.
Job Description
Who you are
You have experience working in an Enterprise SaaS Customer Support team at a fast-paced startup or hypergrowth tech company — you understand the nuances of providing exceptional customer service in a technical environment. Your background includes relevant experience in cross-functional communication or close partnerships with various teams such as Success, Sales, and Product. You are resourceful and attuned to the needs of customers, ensuring that they receive the support they require to thrive in their roles.
What you'll do
In this role, you will provide payments, contracts, and general support to our Handshake MOVE Fellows, ensuring that they have the resources they need to succeed. You will report to the Senior Manager of Handshake AI Support and work closely with various teams to facilitate smooth operations. Your responsibilities will include managing inquiries related to payments and contracts, assisting with onboarding processes, and ensuring that all fellows receive timely and effective support. You will also play a key role in communicating updates and changes to the fellows, helping them navigate their experiences within the Handshake network.
What we offer
Handshake offers a unique opportunity to be part of a rapidly growing company at the forefront of the AI economy. You will have the chance to work alongside world-class AI labs and Fortune 500 partners, contributing to a mission that impacts career discovery and hiring on a global scale. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our team.
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