About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Overview
Harvey is hiring an Enterprise Customer Success Manager to guide clients through their journey with the company's technology. This role is pivotal in ensuring clients derive maximum value from the platform. Experience in customer success or account management is essential.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within the technology sector. You thrive in environments where you can help clients maximize the value of the products they use, ensuring they achieve their goals effectively. Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike. You are comfortable navigating ambiguity and are driven by a desire to push for excellence in every interaction. You understand the importance of customer feedback and are adept at translating that into actionable insights for product improvement.
Desirable
Experience in legal or professional services is a plus, as it will help you relate to the unique challenges faced by our clients in these industries. Familiarity with AI technologies and their applications in business can set you apart, as you will be working with cutting-edge solutions that transform workflows.
What you'll do
In this role, you will be responsible for guiding enterprise clients through their journey with Harvey, ensuring they not only adopt our technology but also derive maximum value from it. You will act as a trusted advisor, helping clients navigate challenges and providing solutions that align with their business objectives. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement. You will collaborate closely with internal teams, including product and engineering, to relay client feedback and advocate for their needs. Additionally, you will develop and deliver training sessions to help clients understand and utilize our platform effectively.
What we offer
At Harvey, you will be part of a dynamic team that is committed to transforming the future of professional services. We offer competitive compensation and opportunities for personal and professional growth. You will work in an environment that values innovation and encourages you to take ownership of your work. Join us in shaping the future of work and making a meaningful impact in the industry.
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