Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally within the financial technology sector. Your experience includes working closely with enterprise clients, understanding their unique needs, and delivering tailored solutions that drive value. You excel in building strong relationships with key stakeholders, including CFOs and finance operations teams, ensuring that they fully leverage the capabilities of the products you support.

You are data-driven and possess a strong analytical mindset, allowing you to assess customer performance and identify opportunities for improvement. Your communication skills are top-notch, enabling you to convey complex information clearly and effectively to diverse audiences. You thrive in collaborative environments and enjoy working with cross-functional teams to achieve common goals.

Desirable

Experience in a fast-paced startup environment is a plus, as is familiarity with corporate finance and spend management solutions. You are adaptable and open to learning new technologies and methodologies that can enhance customer engagement and satisfaction.

What you'll do

As an Enterprise Customer Success Manager at Brex, you will be responsible for developing and executing account strategies that align with the business goals of your clients. You will serve as a trusted advisor, guiding customers through the implementation and optimization of Brex's solutions. Your role will involve regular check-ins with clients to ensure they are achieving their desired outcomes and to address any challenges they may face.

You will analyze customer data to identify trends and insights that can inform your strategies and help clients unlock the full potential of Brex's offerings. By collaborating with internal teams, you will advocate for customer needs and contribute to product enhancements that improve user experience.

Your success will be measured by customer satisfaction, retention rates, and the overall growth of accounts under your management. You will also play a key role in onboarding new clients, ensuring a smooth transition and setting them up for long-term success.

What we offer

At Brex, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation packages, including equity options, to reward your contributions to our growth. Our culture emphasizes diversity and inclusion, providing a supportive environment where you can thrive and develop your career.

You will have access to resources and tools that empower you to excel in your role and make a meaningful impact on our customers' success. Join us in redefining how companies manage their spending and financial operations.