About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Overview
Harvey is hiring a Technical User Operations Specialist to provide empathetic and efficient support to customers. This role requires strong problem-solving skills and the ability to handle multiple priorities in a remote setting.
Job Description
Who you are
You are someone who thrives in a fast-paced environment and enjoys problem-solving. You have a knack for handling multiple priorities and providing empathetic support to customers. Your ability to communicate effectively and work collaboratively with team members is essential in this role. You are committed to excellence and eager to contribute to a team that is reshaping the future of professional services.
What you'll do
As a Technical User Operations Specialist, you will be the frontline support within the User Operations team. You will report to the User Operations Manager and play a crucial role in assisting customers with their inquiries and issues. Your responsibilities will include troubleshooting technical problems, providing guidance on product usage, and ensuring a high level of customer satisfaction. You will work closely with other team members to resolve issues efficiently and contribute to the overall success of the team.
What we offer
At Harvey, we offer a unique opportunity to be part of a transformative company that is redefining how legal and professional services operate. You will join a motivated team that values collaboration and innovation. We provide a supportive work environment where you can grow both personally and professionally. As we scale rapidly, you will have the chance to make a significant impact and shape the future of work alongside talented individuals who share your commitment to excellence.
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