User Operations • Entry-Level

Who you are

You are someone who thrives in a fast-paced environment and enjoys problem-solving. You have a knack for handling multiple priorities and providing empathetic support to customers. Your ability to communicate effectively and work collaboratively with team members is essential in this role. You are committed to excellence and eager to contribute to a team that is reshaping the future of work. You understand the importance of customer feedback and are dedicated to ensuring a positive experience for all users. You are adaptable and ready to tackle challenges head-on, making you a valuable asset to the User Operations team.

What you'll do

As a User Operations Specialist, you will be the frontline support for our customers, addressing their inquiries and resolving issues efficiently. You will collaborate closely with the Head of User Operations to ensure that customer needs are met and that the team operates smoothly. Your role will involve understanding customer pain points and providing solutions that enhance their experience with our platform. You will also contribute to the continuous improvement of our support processes, ensuring that we maintain high standards of service. Your insights will help shape the future of our user operations, making a significant impact on our customers' satisfaction and success.

What we offer

At Harvey, you will be part of a dynamic team that is committed to transforming how legal and professional services operate. We offer a supportive work environment where you can grow both personally and professionally. You will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that make a difference. We value diversity and inclusion, and we are dedicated to providing reasonable accommodations to applicants with disabilities. Join us in building a generational company at a true inflection point in the industry.