Technical Support • Senior

Who you are

You are a highly experienced technical support specialist who thrives in complexity and ambiguity. With a strong background in customer operations, you excel at resolving nuanced customer issues and providing exceptional service. You have a deep understanding of technical systems and can communicate effectively with both customers and internal teams. Your problem-solving skills are top-notch, and you are comfortable taking ownership of challenging situations. You are motivated by the opportunity to shape the future of work and are committed to delivering high-quality support. You enjoy working in a fast-paced environment and are eager to contribute to a growing company.

What you'll do

In this role, you will be the primary escalation point for the most complex customer issues, ensuring that they are resolved efficiently and effectively. You will collaborate closely with engineering and product teams to address technical challenges and improve the overall customer experience. Your responsibilities will include troubleshooting technical problems, providing guidance to junior support staff, and developing best practices for customer operations. You will also engage with customers to understand their needs and gather feedback to inform product development. Your expertise will be crucial in helping the company scale and maintain its high standards of service.

What we offer

At Harvey, you will have the opportunity to work with a talented and motivated team that is dedicated to transforming the legal and professional services industry. We offer a dynamic work environment where you can grow both personally and professionally. You will be part of a company that values innovation and excellence, and you will have the chance to make a significant impact on our customers and the industry as a whole.