Customer Operations • Entry-Level

Who you are

You are someone who thrives in a fast-paced environment and enjoys problem-solving. You have a knack for handling multiple priorities and can provide empathetic support to customers. Your ability to communicate effectively and work collaboratively with team members is essential in this role. You are committed to delivering high-quality service and ensuring customer satisfaction. You understand the importance of being detail-oriented and can manage your time efficiently to meet the demands of the position.

What you'll do

As a Technical User Operations Specialist, you will be the frontline support within the User Operations team. You will report to the User Operations Manager and play a crucial role in providing support to our customers. Your responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring that customers have a positive experience with our platform. You will work closely with other team members to resolve problems and improve processes. Your role will require you to stay close to our customers and understand their needs, ensuring that you can provide the best possible support.

What we offer

At Harvey, we offer a unique opportunity to be part of a transformative company in the legal and professional services sector. You will work alongside a motivated team that is committed to excellence and innovation. We provide a supportive environment where you can grow personally and professionally. Our culture encourages collaboration and ownership of the problems we tackle, allowing you to make a real impact in your role.