Customer Operations • Entry-Level

Who you are

You are someone who enjoys problem-solving and excels at managing multiple priorities. You have a strong commitment to providing excellent customer service and are eager to support users in navigating the platform effectively. Your ability to communicate clearly and empathetically will be key in addressing customer inquiries and concerns. You thrive in environments that require quick thinking and adaptability, and you are motivated by the opportunity to make a meaningful impact on users' experiences.

What you'll do

As a User Operations Specialist, you will be the frontline support for our customers, ensuring they receive the assistance they need in a timely manner. You will work closely with the User Operations team to address customer inquiries, troubleshoot issues, and provide guidance on using our platform. Your role will involve collaborating with various departments to relay customer feedback and contribute to continuous improvement efforts. You will also be responsible for documenting customer interactions and maintaining accurate records to enhance service delivery.

What we offer

At Harvey, you will be part of a dynamic team that is dedicated to transforming the legal and professional services landscape. We offer a supportive work environment where you can grow both personally and professionally. You will have the opportunity to work with cutting-edge technology and contribute to a mission-driven company that values innovation and excellence. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse talent and perspectives.