Customer Operations • Entry-Level

Who you are

You are an early-career professional who thrives in fast-paced environments and is eager to learn. You have a strong commitment to customer service and enjoy solving problems with urgency and care. You are excited about contributing to the growth of a transformative company in the legal and professional services sector.

You possess excellent communication skills and can effectively interact with both internal teams and external customers. You are adaptable and can handle ambiguity, pushing for excellence in every task you undertake. You are motivated by the opportunity to shape the future of work alongside a dedicated team.

What you'll do

As a User Operations Specialist, you will be the first line of support for both internal teams and external customers. You will manage high-volume inquiries and ensure that customer issues are resolved efficiently. You will collaborate closely with various teams to understand customer needs and provide feedback to improve service delivery. Your role will involve learning about the company's products and services to assist customers effectively.

You will also contribute to the development of operational processes and best practices to enhance customer experience. Your insights will be valuable in identifying areas for improvement and ensuring that the company maintains its high standards of service. You will play a crucial role in helping the company scale and adapt to the needs of its growing customer base.

What we offer

At Harvey, you will have the opportunity to work in a dynamic environment where your contributions matter. You will be part of a motivated team that is committed to transforming how legal and professional services operate. The company offers a supportive culture that encourages personal and professional growth, providing you with the chance to develop your skills and advance your career in a rapidly evolving industry.