About Harvey
Empowering legal teams with generative AI solutions
Key Highlights
- Unicorn status achieved in 2024 with $1.0 billion in funding
- Headquartered in SoMa, San Francisco, CA
- Specializes in generative AI for legal documentation and research
- Supports legal teams by automating workflows and answering complex queries
Harvey is a leading provider of generative AI solutions tailored for legal teams, headquartered in SoMa, San Francisco, CA. The platform assists legal practitioners by automating documentation, aiding research, and optimizing workflows through natural language processing. With $1.0 billion in fundin...
🎁 Benefits
Employees enjoy comprehensive health, dental, and vision coverage, a 401k plan with a 4% match, and flexible PTO policies that support work-life balan...
🌟 Culture
Harvey fosters a culture that emphasizes innovation in legal technology, encouraging teams to leverage AI to enhance productivity. The company values ...
Overview
Harvey is hiring a User Operations Specialist to provide empathetic and efficient support to customers. You'll be the frontline support within the User Operations team, reporting to the Head of User Operations. This position is ideal for someone who loves problem-solving and can handle multiple priorities.
Job Description
Who you are
You are someone who thrives in a fast-paced environment and enjoys problem-solving. You have a knack for handling multiple priorities and providing empathetic support to customers. Your ability to communicate effectively and work collaboratively with team members is essential in this role. You are committed to delivering high-quality service and are eager to contribute to the success of the User Operations team.
What you'll do
As a User Operations Specialist, you will be the first point of contact for customer inquiries and support requests. You will work closely with the Head of User Operations to ensure that customer issues are resolved efficiently and effectively. Your role will involve troubleshooting problems, providing guidance, and ensuring that customers have a positive experience with our services. You will also collaborate with other teams to identify areas for improvement and contribute to the overall success of the company.
What we offer
At Harvey, you will have the opportunity to be part of a transformative company that is reshaping how legal and professional services operate. You will work alongside a motivated and committed team, and you will have the chance to grow both personally and professionally. We value our employees and are dedicated to providing a supportive work environment where you can thrive.
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