About Conduktor
The data hub for operational data and AI
Key Highlights
- Headquartered in Holborn, London, UK
- $54 million raised in Series A funding
- Serves global clients like BMW and Lufthansa
- Flexible work-from-home policy (2 days/week)
Conduktor is a B2B SaaS company headquartered in Holborn, London, specializing in operational data management and AI readiness. With $54 million in Series A funding, Conduktor empowers enterprises like BMW and Lufthansa to streamline their real-time data processes, ensuring data quality and complian...
🎁 Benefits
Employees enjoy a flexible work-from-home policy (2 days/week), private medical insurance, a pension plan, and stock options. Additional perks include...
🌟 Culture
Conduktor fosters a culture focused on tackling the complexities of real-time data management. The company values stability and clarity in data proces...
Overview
Conduktor is hiring a Technical Support Engineer to provide expert guidance and troubleshoot issues for users of their Apache Kafka tools. This role is based in New York with a hybrid work schedule.
Job Description
Who you are
You are an individual contributor who thrives in a fast-paced environment and enjoys problem-solving. You have a strong customer service orientation and are dedicated to ensuring a seamless experience for users. You are comfortable troubleshooting and fixing issues, and you have a knack for resolving inquiries effectively. You enjoy collaborating with internal teams to identify and implement root cause fixes, contributing to strategic improvements in support tools and processes.
What you'll do
As a Technical Support Engineer at Conduktor, you will be the frontline of customer interactions, ensuring users have a seamless experience with our platform. You will troubleshoot and fix issues, resolve inquiries, and provide expert guidance to users. You will work closely with internal teams to address customer-facing issues and contribute to strategic improvements in our support tools and processes. Your role will involve identifying root causes of problems and implementing effective solutions to enhance user satisfaction.
What we offer
At Conduktor, we offer a collaborative work environment where you can grow your skills and contribute to our mission of empowering developers with Apache Kafka tools. You will have the opportunity to work in our midtown Manhattan office with a hybrid schedule, allowing for in-office collaboration on Mondays, Wednesdays, and Thursdays. We value our employees and are committed to providing a supportive atmosphere that fosters professional development.
Interested in this role?
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