About Deepgram
Transforming speech into actionable insights
Key Highlights
- Series B funding of $103.4 million
- Clients include NASA and Spotify
- Real-time transcription across multiple languages
- Located in the Financial District, San Francisco
Deepgram is a San Francisco-based startup focused on AI speech recognition, aiming to transform how enterprises utilize language data. With $103.4 million in funding from investors like Y Combinator and a Series B stage, Deepgram serves notable clients such as NASA and Spotify, providing real-time t...
🎁 Benefits
Deepgram offers comprehensive medical and dental benefits, unlimited PTO, generous paid parental leave, and a work-from-home stipend. Employees also e...
🌟 Culture
Deepgram fosters a culture centered on innovation and efficiency, focusing on developing accurate and fast speech recognition technology. The company ...
Customer Success Engineer • Mid-Level
Skills & Technologies
Overview
Deepgram is hiring a Customer Success Engineer to support their Voice AI platform. You'll work with real-time APIs for speech-to-text and text-to-speech technologies. This position requires experience in customer success and a strong understanding of AI applications.
Job Description
Who you are
You have a strong background in customer success, ideally with experience in technology or AI-driven products. You understand the importance of user experience and are passionate about helping customers achieve their goals with innovative solutions. Your communication skills are top-notch, allowing you to effectively convey complex technical concepts to diverse audiences.
You are comfortable working with APIs and have a solid understanding of speech-to-text and text-to-speech technologies. Your ability to quickly learn and adapt to new AI tools and models is essential, as you will be expected to integrate these into your workflows. You thrive in a fast-paced environment and are excited about the rapidly evolving landscape of AI.
What you'll do
As a Customer Success Engineer at Deepgram, you will be the primary point of contact for our customers, ensuring they successfully implement and utilize our Voice AI solutions. You will work closely with clients to understand their needs, provide technical support, and guide them through the integration process of our APIs. Your role will involve troubleshooting issues, conducting training sessions, and gathering feedback to improve our offerings.
You will collaborate with cross-functional teams, including engineering and product management, to relay customer insights and contribute to product enhancements. Your expertise in AI and voice technologies will be invaluable in helping customers maximize the value of our platform. You will also assist in developing documentation and resources to support customer onboarding and ongoing success.
What we offer
Deepgram offers a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with cutting-edge technology in the Voice AI space and contribute to a mission-driven company that values creativity and collaboration. We provide competitive compensation and benefits, along with opportunities for professional growth and development in the rapidly expanding field of AI.
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