Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success and a proven track record of developing strategies that drive technology adoption and customer satisfaction. You understand the importance of metrics in creating success plans for accounts and are adept at fostering relationships with customers and internal teams alike. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and ensure alignment across various departments.

You thrive in collaborative environments and are passionate about helping customers achieve their goals. Your experience in managing customer relationships has equipped you with the skills to identify opportunities for improvement and drive product adoption. You are committed to creating a sense of belonging within your team and the broader organization, ensuring that everyone feels valued and empowered to contribute.

What you'll do

As a Customer Success Manager at AvePoint, you will be responsible for developing and implementing success plans tailored to individual customer needs. This involves creating metrics to support product onboarding and adoption, as well as setting customer retention and satisfaction goals. You will work closely with account managers and technical support engineers to ensure that customers receive the highest level of service and support.

Your role will require you to analyze customer feedback and usage data to identify trends and areas for improvement. You will collaborate with cross-functional teams to enhance the customer experience and drive product enhancements based on customer insights. Additionally, you will be involved in training and educating customers on best practices, ensuring they maximize the value of AvePoint's solutions.

You will also play a key role in fostering a culture of collaboration and inclusivity within the organization. By encouraging open communication and teamwork, you will help create an environment where everyone can thrive and contribute to the company's success. Your efforts will directly impact customer satisfaction and retention, making you an integral part of AvePoint's mission to empower organizations to collaborate with confidence.

What we offer

At AvePoint, we are committed to investing in our people and fostering a culture of agility and teamwork. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with a diverse team of professionals who are passionate about making a difference in the world of data security and governance. Join us and unleash the power of you!