About Hootsuite
Empowering brands through social media management
Key Highlights
- Over 18 million customers, including 80% of Fortune 1000
- Headquartered in Vancouver, BC with 1001+ employees
- $246.9 million raised in Series B funding
- Acquired Talkwalker to enhance AI capabilities
Hootsuite is a leading social media management platform headquartered in Vancouver, BC, with over 18 million customers, including more than 80% of the Fortune 1000. The company has raised $246.9 million in funding and is currently in the Series B stage. Hootsuite's recent acquisition of Talkwalker i...
π Benefits
Hootsuite offers comprehensive health benefits, including 100% coverage for mental health treatments in North America, fertility assistance, and gener...
π Culture
Hootsuite has a strong focus on innovation and adaptability, having restructured its leadership team to navigate economic challenges. The company valu...
Overview
Hootsuite is hiring a Senior Customer Success Manager (Italian-Speaker) to support high-value customers in achieving their social media business goals. You'll leverage your customer success experience to drive user adoption and revenue retention. This role is open to applicants located in France and Luxembourg.
Job Description
Who you are
You have extensive experience in customer success management, particularly with high-value clients, and you understand the nuances of guiding customers through their social media journey. Your ability to build and maintain influential relationships with customers is paramount, as you will be working with Fortune 1000 sized businesses. You are fluent in Italian and possess a deep understanding of Hootsuite's product offerings, industry trends, and best practices. You are proactive in reviewing and refining customer plans to ensure they gain full value from the product suite. Your expertise in customer success will enable you to drive business outcomes effectively.
Desirable
Experience in social media management or related fields is a plus, as is familiarity with enterprise-level customer success strategies. You are comfortable working in a distributed workforce environment and can adapt to flexible work arrangements. Your communication skills are exceptional, allowing you to engage with both end users and executive sponsors effectively.
What you'll do
In this role, you will lead the day-to-day relationship management for a book of business consisting of high-value customers. You will guide these customers to success on their social journey with Hootsuiteβs Enterprise and partner products. Your responsibilities will include building and maintaining influential relationships with customers who have highly complex use cases, ensuring they receive the tools and resources necessary to achieve their business goals. You will be accountable for best-in-class user adoption, revenue retention, and customer advocacy. Regularly reviewing and refining customer plans will be essential to ensure they gain full value from the partnership with Hootsuite. You will also collaborate closely with internal teams to align customer needs with product offerings, ensuring a seamless experience for your clients.
What we offer
Hootsuite offers a flexible work arrangement that allows for remote work, accommodating applicants located in France and Luxembourg. As a contract role ending in February 2027, this position provides an opportunity to make a significant impact on customer success in the social media landscape. You will be part of a dynamic team that values collaboration and innovation, and you will have the chance to contribute to the growth and success of high-profile clients in the industry.
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