Customer Success Manager • Senior

Who you are

You have a proven track record in customer success management, ideally with over 5 years of experience in a similar role. Your background includes working with CRM systems and marketing technology solutions, which allows you to understand the unique needs of clients in the EMEA region. You possess strong consultative skills and are adept at creatively solving problems in a fast-paced environment. Your analytical mindset enables you to leverage data and analytics to drive customer success and retention. You are passionate about establishing yourself as a trusted advisor for mid-market and enterprise businesses, ensuring they achieve their goals with Klaviyo's solutions.

Desirable

Experience in e-commerce and digital marketing is a plus, as it will help you relate to the challenges faced by our customers. Familiarity with AI-driven solutions and how they can transform workflows will set you apart. You thrive in a hybrid working environment, balancing time between the office and remote work, and you are comfortable collaborating with cross-functional teams to deliver exceptional customer experiences.

What you'll do

In this role, you will be responsible for driving positive net revenue retention by mitigating churn risk and ensuring customer satisfaction. You will work closely with clients to understand their needs and provide tailored solutions that help them succeed. Your role will involve transforming workflows by integrating AI into customer processes, enhancing efficiency and effectiveness. You will establish strong relationships with key stakeholders within client organizations, acting as their primary point of contact and trusted advisor. You will also collaborate with internal teams to ensure that customer feedback is incorporated into product development and service enhancements.

What we offer

Klaviyo offers a dynamic work environment where you can thrive and grow your career. You will have the opportunity to work with a diverse team that values unique backgrounds and perspectives. We provide competitive compensation and benefits, along with a culture that encourages continuous learning and development. Join us in our mission to empower creators and help businesses succeed through innovative solutions.