Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally with experience in the DACH market. You understand the importance of building long-term relationships and have a knack for problem-solving creatively. Your communication skills are top-notch, allowing you to connect with diverse clients and understand their unique needs. You are familiar with HubSpot's software and can guide customers in utilizing it effectively to achieve their goals. You thrive in a collaborative environment, working closely with various teams to ensure customer satisfaction and success.

Desirable

Experience in marketing or sales is a plus, as it helps you understand the broader context of customer needs. Familiarity with inbound marketing principles will enhance your ability to advise clients effectively. You are comfortable using data to inform your strategies and decisions, ensuring that you provide the best possible support to your customers.

What you'll do

In this role, you will manage over 150 customer relationships, ensuring that each client receives personalized attention and support. You will regularly engage with customers to understand their goals and align them with the necessary resources to achieve success. Your day-to-day tasks will involve a mix of proactive outreach and reactive support, addressing customer inquiries and challenges as they arise. You will collaborate with onboarding teams to ensure new customers are set up for success and work with sales teams to identify opportunities for upselling and cross-selling. Your role will also involve educating customers on HubSpot's features and best practices, helping them fully adopt the platform and maximize its potential.

What we offer

HubSpot provides a dynamic work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities, ensuring you stay at the forefront of customer success strategies. The company values work-life balance and offers flexible working arrangements, including remote options. You will be part of a supportive team that encourages collaboration and innovation, allowing you to make a meaningful impact on your customers' success. HubSpot also offers competitive compensation and benefits, reflecting the value you bring to the organization.