About Appier
AI solutions for smarter business decisions
Key Highlights
- Headquartered in Taipei City, Taiwan
- Over 1,000 clients including Toyota and Uniqlo
- $80 million raised in funding
- AI products like AIX and CrossX
Appier, headquartered in Taipei City, Taiwan, leverages Artificial Intelligence to provide data-driven marketing solutions for businesses. With over 1,000 clients across Asia, including major brands like Toyota and Uniqlo, Appier has raised $80 million in funding and is recognized for its AI-powered...
🎁 Benefits
Employees enjoy competitive salaries, stock options, flexible working hours, and generous PTO policies, including parental leave and remote work optio...
🌟 Culture
Appier fosters a culture of innovation and collaboration, emphasizing data-driven decision-making and a commitment to leveraging AI for impactful solu...
Skills & Technologies
Overview
Appier is seeking a Customer Success Manager to oversee key accounts within their enterprise solutions business unit in Tokyo. You'll leverage your digital marketing and technology skills to implement solutions for customers. This role requires strong communication and stakeholder management abilities.
Job Description
Who you are
You have a strong background in customer success management, particularly within the enterprise solutions space, and possess excellent communication skills that enable you to align with stakeholders at all levels. Your experience in digital marketing and technology allows you to discuss SaaS concepts effectively with technical audiences, making you a valuable asset in managing customer expectations and requirements.
You are deeply customer-oriented, with a proven track record of generating solutions from both business and technical perspectives. Your ability to think strategically and communicate complex logic clearly sets you apart in this role. You thrive in environments where you can coordinate and manage customer relationships, ensuring their success with the solutions provided.
What you'll do
In this role, you will manage the customer success function for key accounts, focusing on delivering value through Appier's enterprise solutions. You will work closely with customers to understand their needs and implement tailored solutions that drive their success. Your responsibilities will include facilitating alignment across stakeholders, ensuring that customer requirements are met, and providing ongoing support to maximize customer satisfaction.
You will also collaborate with internal teams to enhance the customer experience, leveraging your technical proficiency to discuss implementation guidelines and address any challenges that arise. Your role will be pivotal in ensuring that customers derive maximum ROI from Appier's offerings, and you will be instrumental in building long-term relationships that foster loyalty and growth.
What we offer
At Appier, we believe in the power of AI to transform business decision-making. As part of our team, you will have the opportunity to work in a dynamic environment that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to democratize AI and make it accessible to businesses of all sizes.
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