About HubSpot
The inbound marketing software platform for growth
Key Highlights
- Public company (NYSE: HUBS) with strong market presence
- Over 100,000 customers globally across various industries
- Raised over $600 million in funding since inception
- Headquartered in Cambridge, Massachusetts with a global workforce
HubSpot is a leading developer of software products for inbound marketing, sales, and customer service, headquartered in Cambridge, Massachusetts. With over 100,000 customers in more than 120 countries, HubSpot offers a comprehensive suite of tools including CRM, marketing automation, and customer s...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. HubSpot also offers a generous parental leave ...
🌟 Culture
HubSpot fosters a culture of transparency and inclusivity, emphasizing a strong commitment to employee well-being and work-life balance. The company v...
Skills & Technologies
Overview
HubSpot is hiring a Customer Support Specialist to work directly with customers across all product lines. You'll leverage your problem-solving skills to resolve issues and enhance customer experience. This role is based in Bengaluru, India.
Job Description
Who you are
You are a proactive communicator with a passion for helping customers succeed. You thrive in a fast-paced environment and enjoy problem-solving, adapting your approach to meet the needs of diverse customers. Your ability to apply troubleshooting frameworks allows you to effectively diagnose and resolve technical queries, ensuring customers can utilize HubSpot's tools to their fullest potential. You are familiar with customer support best practices and are eager to learn about the evolving landscape of software products.
You possess a strong business acumen that enables you to identify opportunities for customers to grow their businesses through the effective use of HubSpot's software. You are comfortable communicating through various channels, including phone, live chat, and email, and you adapt your communication style to suit the situation. Your empathetic approach ensures that customers feel valued and understood, fostering long-term relationships.
What you'll do
As a Customer Support Specialist at HubSpot, you will be the first point of contact for customers seeking assistance with our products. You will communicate with customers via phone, live chat, and email to effectively resolve their inquiries and issues. Your role will involve applying troubleshooting frameworks to test, recreate, and investigate technical queries, helping customers overcome barriers and get back on track quickly.
You will identify and diagnose software issues, working closely with internal teams to improve the product experience for our customers. Your ability to utilize internal resources and tools will be crucial as you adapt to a growing product and fast-changing industry. You will also proactively identify opportunities for customers to leverage HubSpot's software to enhance their business outcomes, ensuring they receive tailored solutions that meet their unique needs.
What we offer
HubSpot is committed to creating a supportive and inclusive work environment. As part of our team, you will have access to ongoing training and development opportunities to enhance your skills and advance your career. We value collaboration and encourage you to share your insights and ideas to improve our customer support processes. Join us in Bengaluru, India, and be part of a company that prioritizes customer success and employee growth.
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