Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in sports or technology sectors. You excel at building relationships and maximizing customer satisfaction, ensuring that clients receive the full benefits of their subscriptions. Your ability to communicate effectively and educate customers on product features sets you apart as a trusted partner. You understand the importance of renewals and are committed to achieving high retention rates. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance customer experiences.

What you'll do

As an Elite Customer Success Manager at Hudl, you will be responsible for managing a portfolio of clients in the ice hockey market. Your primary focus will be on developing strong relationships with customers, ensuring they are satisfied with our products and services. You will engage with clients to demonstrate product features, provide support, and educate them on best practices. Your role will involve tracking customer engagement and satisfaction metrics to identify areas for improvement. You will collaborate closely with sales and product teams to ensure that customer feedback is incorporated into our offerings. Your efforts will directly contribute to the renewal of subscriptions and the overall success of our customer base.

What we offer

Hudl provides a supportive work culture where employees are encouraged to grow and learn from one another. You will be part of a team that values collaboration and innovation, working towards a common goal of enhancing the sports experience for teams and athletes. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in making a lasting impact on the world of sports.