About Hudl
Empowering athletes with performance analysis tools
Key Highlights
- Over 200,000 teams use Hudl's platform worldwide
- Raised $118.8 million in Series C funding
- Headquartered in Lincoln, NE with 1001+ employees
- Innovative mobile-first software and smart video hardware
Hudl is a leading performance analysis platform for sports teams, providing tools that empower athletes from amateur to professional levels. Headquartered in Lincoln, NE, Hudl has raised $118.8 million in Series C funding and serves over 200,000 teams globally, including elite organizations in footb...
🎁 Benefits
Hudl offers unlimited vacation time, flexible working arrangements, and company-wide timeout days to promote work-life balance. Employees also benefit...
🌟 Culture
Hudl's culture is centered around empowering teams through technology, focusing on grassroots initiatives while also catering to elite sports organiza...
Overview
Hudl is hiring a Customer Success Manager - Elite to support North American professional, NCAA Division I & Club, and Junior ice hockey markets. You'll develop strong customer relationships and ensure high ROI for subscriptions. This role requires excellent account management skills.
Job Description
Who you are
You have a strong background in customer success and account management, ideally within the sports or technology sectors. You excel at building relationships and maximizing customer satisfaction, ensuring that clients receive the full value of their subscriptions. Your communication skills are top-notch, allowing you to effectively educate customers about products and services. You are proactive in identifying customer needs and addressing any issues that arise, ensuring a seamless experience for all clients. You understand the importance of renewals and are committed to achieving high retention rates. You thrive in a collaborative environment and enjoy working closely with sales and support teams to enhance customer engagement.
What you'll do
As an Elite Customer Success Manager at Hudl, you will manage a portfolio of clients in the ice hockey market, focusing on professional, NCAA Division I & Club, and Junior teams. Your primary responsibility will be to develop strong relationships with customers, ensuring they are satisfied and see the maximum benefit from their subscriptions. You will be involved in all aspects of support and account management, demonstrating products and educating customers on their use. You will track customer engagement and satisfaction metrics, using this data to inform your strategies for improving client relationships. Your goal will be to ensure high renewal rates for subscriptions, contributing to the overall success of the company. You will collaborate with various teams to enhance the customer experience and drive engagement through resource groups and communities.
What we offer
Hudl provides a supportive culture where employees feel valued and engaged. You will have the opportunity to work with a talented team dedicated to helping athletes and coaches succeed. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a lasting impact in the sports industry, helping teams see their game differently and achieve new heights.
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