About Hudl
Empowering athletes with performance analysis tools
Key Highlights
- Over 200,000 teams use Hudl's platform worldwide
- Raised $118.8 million in Series C funding
- Headquartered in Lincoln, NE with 1001+ employees
- Innovative mobile-first software and smart video hardware
Hudl is a leading performance analysis platform for sports teams, providing tools that empower athletes from amateur to professional levels. Headquartered in Lincoln, NE, Hudl has raised $118.8 million in Series C funding and serves over 200,000 teams globally, including elite organizations in footb...
🎁 Benefits
Hudl offers unlimited vacation time, flexible working arrangements, and company-wide timeout days to promote work-life balance. Employees also benefit...
🌟 Culture
Hudl's culture is centered around empowering teams through technology, focusing on grassroots initiatives while also catering to elite sports organiza...
Overview
Hudl is seeking a Customer Success Manager to lead customer retention and engagement for their Elite Sales team. You'll develop strong relationships with clients in the licensing business across North America. This role requires a consultative approach and a focus on maximizing customer journeys.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a technology or sports-related industry. You understand the importance of building relationships and have a consultative approach to working with clients. Your communication skills are top-notch, allowing you to effectively educate and engage customers. You are results-driven and have experience working towards specific goals and metrics. You thrive in a collaborative environment and enjoy working with cross-functional teams to enhance customer experiences. You are passionate about sports and understand the impact it can have on individuals and teams.
Desirable
Experience in the sports technology sector or familiarity with licensing models would be a plus. You may have worked with high-profile clients or brands, giving you insights into managing expectations and delivering exceptional service. Familiarity with CRM tools and customer engagement strategies will help you excel in this role.
What you'll do
As a Customer Success Manager at Hudl, you will lead efforts in customer retention and engagement, focusing on the licensing business in North America. You will develop strong relationships with clients, ensuring they maximize their journey with Hudl's products. Your role will involve educating clients on product features and benefits, helping them to utilize the tools effectively. You will work towards achieving monthly, quarterly, and annual goals, tracking your progress and adjusting strategies as needed. Collaborating with sales and product teams, you will provide feedback from customers to help shape future product developments. You will also engage in commercial activities to drive customer satisfaction and loyalty, ensuring that clients feel supported and valued throughout their partnership with Hudl.
What we offer
Hudl provides a supportive culture where employees can thrive and feel valued. You will have the opportunity to work with a talented team and contribute to the success of athletes and coaches worldwide. The company is recognized for its commitment to employee satisfaction, making it a great place to grow your career. You will have access to resources and training to enhance your skills and advance your career within the organization. Hudl values diversity and inclusion, and you will be part of a team that is dedicated to making a positive impact in the sports community.
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