Account Manager • Mid-Level

Who you are

You have a proven track record in account management, demonstrating strong communication skills and the ability to think creatively in challenging situations. You excel in leading teams and coordinating various internal and external resources to achieve customer satisfaction. Your experience in managing high-visibility customer relationships has equipped you with the skills to understand and align with customer goals and objectives effectively.

You are adept at setting expectations and negotiating priorities, ensuring that your team of account managers maintains regular communication with assigned accounts. Your leadership style fosters collaboration and encourages innovative solutions to meet customer needs. You are committed to delivering excellent service and driving customer success in a high-growth fintech environment.

What you'll do

As the Manager of Account Management, you will be responsible for the strategic delivery of services across all lines of business. You will communicate the service delivery strategy to your team, ensuring that high-touch customer relationships are maintained. Your role will involve understanding both short and long-term customer goals as they relate to revenue cycle management and Human Interest's mission. You will lead your team in setting expectations and negotiating priorities with clients, ensuring that account managers are effectively communicating with their assigned accounts.

You will develop and implement processes that enhance service delivery and customer satisfaction. Your leadership will be crucial in fostering a culture of accountability and excellence within the account management team. You will also collaborate with other departments to ensure that customer feedback is integrated into service improvements and product offerings. Your ability to think strategically and lead effectively will be key to driving the success of the account management function.

What we offer

At Human Interest, you will be part of a mission-driven organization that is transforming the retirement industry. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment that values innovation and creativity, allowing you to make a meaningful impact on the lives of working Americans. Join us in our mission to make retirement benefits accessible to all.