About iHerb
Your trusted source for health and wellness products
Key Highlights
- Over 30,000 health products available online
- Headquartered in Pasadena, California
- Serves millions of customers globally
- Approximately 1,500 employees dedicated to wellness
iHerb is a leading online retailer of health and wellness products, offering over 30,000 top-rated items including vitamins, supplements, and organic foods. Headquartered in Pasadena, California, iHerb serves millions of customers worldwide and is known for its competitive pricing and customer loyal...
🎁 Benefits
iHerb offers competitive salaries, stock options, flexible work hours, and generous PTO policies. Employees also benefit from discounts on products an...
🌟 Culture
iHerb fosters a customer-centric culture, emphasizing quality and value in health products. The company promotes a healthy work-life balance and encou...
Skills & Technologies
Overview
iHerb is seeking a Marketing Analyst to enhance customer relationship marketing programs through data analysis and insights. You'll work closely with CRM managers to drive retention strategies and improve customer experience. This role requires strong analytical skills and experience with data-driven decision-making.
Job Description
Who you are
You have a strong analytical background with experience in marketing analytics — you understand how to leverage data to drive customer retention and improve marketing strategies. You are detail-oriented and curious, always looking for insights that can enhance customer experiences and drive measurable results. Your proficiency in SQL and Google Analytics allows you to analyze complex datasets effectively, and you are comfortable working with various CRM tools. You thrive in collaborative environments, partnering with cross-functional teams to achieve common goals. You are passionate about using data to tell a story and influence decision-making processes.
Desirable
Experience in the health and wellness industry is a plus, as is familiarity with retention marketing strategies. You are adept at using various marketing channels such as Email, SMS, and Push notifications to engage customers. A background in customer relationship management will help you excel in this role, as will your ability to communicate insights clearly to stakeholders.
What you'll do
As a Marketing Analyst at iHerb, you will play a crucial role in analyzing the performance of CRM campaigns and lifecycle programs. You will partner closely with CRM managers and channel owners to measure campaign effectiveness and identify growth opportunities. Your analytical skills will be essential in guiding data-driven decision-making that enhances customer retention. You will mine extensive datasets to uncover insights about customer behavior and preferences, helping to shape marketing strategies that resonate with our audience. You will also be responsible for creating reports that summarize your findings and recommendations, ensuring that all stakeholders are informed and aligned.
What we offer
At iHerb, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued. Join us in our mission to improve the health and wellness of customers around the globe, and help us continue to grow as a leader in the industry.
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