About Innovaccer
Transforming healthcare with unified data solutions
Key Highlights
- Over 1,000 healthcare customers including Mount Sinai & Cleveland Clinic
- Raised $150M+ from Tiger Global Management & Steadview Capital
- Headquartered in San Francisco, California
- Focus on real-time data integration and analytics
Innovaccer, headquartered in San Francisco, California, is a leading healthcare data platform that connects and processes data to create unified patient records. With over 1,000 customers, including major healthcare providers like Mount Sinai and the Cleveland Clinic, Innovaccer empowers real-time c...
🎁 Benefits
Innovaccer offers competitive salaries, equity options, generous PTO policies, and a remote work option to support work-life balance. Employees also b...
🌟 Culture
Innovaccer fosters a culture focused on innovation and excellence in healthcare technology. The company emphasizes data-driven decision-making and enc...
Customer Success • Lead
Overview
Innovaccer is hiring a Director of Customer Success to lead a team focused on helping clients achieve their business goals using their platform. You'll work closely with customers to understand their needs and deliver tailored solutions. This role requires strong leadership and customer relationship management skills.
Job Description
Who you are
You have a proven track record in customer success, with experience managing teams and delivering projects on time and within budget. Your analytical mindset allows you to understand complex customer needs and develop effective solutions that drive adoption and satisfaction. You excel at building strong relationships with clients, acting as a trusted advisor who understands their business objectives and challenges.
You possess a deep understanding of technology and its application in solving business problems, particularly in the healthcare industry. Your ability to empathize with users ensures that you can advocate for their needs while also aligning with organizational goals. You are a natural leader, capable of motivating and guiding a diverse team of engineers and designers to achieve success.
What you'll do
In this role, you will oversee the delivery of customer success initiatives, ensuring that your team effectively deploys Innovaccer's platform to meet client needs. You will collaborate with product, data, and integration engineers to develop solutions that address the most challenging problems faced by customers. Your responsibilities will include managing project charters, kickoffs, and requirements gathering, as well as maintaining ongoing communication with clients to ensure their satisfaction and success.
You will analyze customer workflows and business objectives, using your insights to drive improvements and enhance the overall customer experience. By immersing yourself in client operations, you will identify opportunities for innovation and growth, helping customers realize the full value of Innovaccer's technology. Your role will also involve mentoring team members and fostering a culture of collaboration and excellence within the customer success team.
What we offer
Innovaccer provides a dynamic work environment where you can make a significant impact on customer success in the healthcare sector. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to empower customers and transform the healthcare industry through technology.
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