Customer Support • Mid-Level

Who you are

You are a proactive and detail-oriented individual with proven experience in resolving complex customer inquiries. Your passion for delivering world-class support makes you an ideal fit for the Customer Support Specialist role at PPRO. You understand the importance of client satisfaction and are committed to providing exceptional technical and functional support. You thrive in a diverse global team environment and are excited about simplifying access to local payment methods for clients around the world.

What you'll do

As a Customer Support Specialist, you will play a vital role in ensuring a seamless and positive experience for our clients using our payment services. You will be responsible for addressing and resolving customer inquiries, providing technical assistance, and ensuring that clients have the support they need to utilize our services effectively. You will collaborate with various teams to enhance the customer experience and contribute to our mission of operational excellence. Your role will involve analyzing customer feedback and identifying areas for improvement in our support processes. You will also assist in training new team members and sharing best practices to elevate the overall quality of support provided.

What we offer

At PPRO, we offer a dynamic work environment where you can grow your skills and contribute to a mission-driven company. You will be part of a diverse team that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for professional development. Join us in our mission to empower partners and customers by simplifying global commerce.