About Instacart
Fast grocery delivery from your favorite stores
Key Highlights
- Valuation of $39 billion with $2.4 billion raised
- Partners with over 40,000 stores including Costco and Kroger
- Headquartered in San Francisco, California
- Serves millions of customers across the U.S. and Canada
Instacart is a leading grocery delivery service headquartered in San Francisco, California, serving millions of customers across the U.S. and Canada. Partnering with major retailers like Costco, Kroger, and Publix, Instacart offers same-day delivery from over 40,000 stores. The company has raised ov...
π Benefits
Instacart offers competitive salaries, equity options, flexible PTO, and a remote work policy that supports work-life balance. Employees also benefit ...
π Culture
Instacart fosters a customer-centric culture focused on innovation and efficiency in grocery delivery. The company emphasizes data-driven decision-mak...
Order Management Specialist β’ Contractor
Instacart β’ United States - Remote
Skills & Technologies
Overview
Instacart is hiring an Order Management Specialist to oversee the lifecycle of customer orders, ensuring data accuracy and operational efficiency. You'll work closely with Sales, Billing, and Finance teams. This role requires familiarity with Salesforce and billing processes.
Job Description
Who you are
You have a keen eye for detail and a strong organizational mindset, which allows you to manage the end-to-end lifecycle of customer orders effectively. Your experience supporting Billing or Revenue Recognition teams has equipped you with a solid understanding of ASC 606 concepts and revenue schedules. You thrive in a fast-paced environment, demonstrating excellent time-management and problem-solving skills.
Your familiarity with Salesforce CRM and reporting tools enables you to maintain high-quality data in CPQ and CRM systems. You understand the importance of collaboration and communication, as you will partner closely with Sales, Billing, Finance, and Revenue Recognition teams to ensure a seamless customer experience. You are adaptable and ready to embrace the complexities of the grocery delivery industry.
What you'll do
As an Order Management Specialist, you will own the entire lifecycle of customer orders, starting from quote creation through to order fulfillment, billing readiness, and revenue recognition. Your role is critical in ensuring operational efficiency and data accuracy, which directly impacts customer satisfaction. You will maintain high-quality data in CPQ and CRM systems, ensuring that all information is accurate and up-to-date.
You will collaborate with various teams, including Sales, Billing, Finance, and Revenue Recognition, to streamline processes and enhance the customer experience. Your attention to detail will help identify any discrepancies in order processing, allowing you to resolve issues promptly. You will also be responsible for generating reports and insights that inform decision-making across the organization.
What we offer
Instacart provides a flexible work environment, allowing you to choose where you do your best workβwhether from home, an office, or your favorite coffee shop. We believe in building a strong community through regular in-person events and collaboration. As part of our team, you will have the opportunity to contribute to a service that millions of people rely on for their grocery needs. Join us in transforming the grocery industry and making a meaningful impact on our community.
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