It Support • Entry-Level

Who you are

You are a logical thinker who enjoys solving complex challenges independently in the field. You possess strong verbal and written communication skills, enabling you to effectively support customer and team interactions. Your customer-focused orientation drives you to over-deliver on expectations, ensuring that every interaction leaves a positive impression. You thrive in collaborative environments, working with a team to tackle problems and provide valuable feedback on hardware and software states in the field. You are willing to work independently and are comfortable navigating various technical issues that may arise during your tasks.

What you'll do

As a Field Technician Contractor at Instacart, you will support the Deployment Operations team across partner locations. Your primary responsibilities will include setting up hardware and software, diagnosing issues, and resolving them on-site. You will work with tickets submitted via the Support Portal, ensuring timely and effective troubleshooting. Your role will also involve providing feedback on the state of hardware and software in the field, contributing to the continuous improvement of our operations. You will be equipped with all necessary tools and work instructions to solve on-site issues efficiently. Your ability to communicate effectively and work collaboratively will be essential in delivering exceptional service to our partners.

What we offer

Instacart offers a flexible work environment, allowing you to choose where you do your best work—whether from home, an office, or your favorite coffee shop. You will be part of a team that values community and connection, with regular in-person events to foster collaboration. The pay rate for this position is $40 per hour, reflecting our commitment to providing competitive compensation for our contractors. Join us in transforming the grocery industry and making a meaningful impact in the lives of our customers.