About Instructure
Empowering education through innovative technology solutions
Key Highlights
- Creator of the Canvas Learning Management Platform
- Market cap of $1 billion and $5.5 million in funding
- Headquartered in Cottonwood Heights, UT
- Acquired Concentric Sky and LearnPlatform for enhanced features
Instructure, headquartered in Cottonwood Heights, UT, is the creator of the Canvas Learning Management Platform, widely adopted by educational institutions from pre-school to higher education. Founded in 2008, Instructure has achieved a market cap of $1 billion and raised $5.5 million in funding. Th...
🎁 Benefits
Instructure offers a comprehensive benefits package including equity and 401k options, medical, dental, and life insurance, as well as a flexible work...
🌟 Culture
Instructure fosters a unique culture with a strong emphasis on research and development, dedicating much of its workforce to innovation. The company v...
Customer Success Manager • Mid-Level
Overview
Instructure is hiring a Customer Success Manager to drive customer relationships and ensure long-term success with their products. This role requires a consultative approach and a deep understanding of customer strategies.
Job Description
Who you are
You have a strong background in customer success or account management, ideally with experience in technology or educational products. You excel at building relationships and understand the importance of a consultative approach to drive customer satisfaction and success. You are adept at analyzing customer needs and aligning them with product capabilities, ensuring that clients achieve their goals effectively. You possess excellent communication skills, allowing you to convey complex ideas clearly and foster trust with clients. You are proactive in identifying opportunities for improvement and are committed to helping customers maximize their use of the product. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional customer experiences.
What you'll do
As a Customer Success Manager at Instructure, you will be a strategic partner for our customers, helping them navigate our products and services to achieve their educational and professional goals. You will maintain a deep understanding of customer strategies and industry trends, ensuring that you can provide tailored advice and support. You will conduct regular check-ins with clients to assess their satisfaction and identify areas for improvement. You will collaborate with the Customer Experience team to develop resources and training materials that empower customers to use our products effectively. You will analyze customer feedback and usage data to inform product development and enhance the overall customer experience. You will also play a key role in onboarding new clients, ensuring they have a smooth transition to our platform and understand how to leverage its features for their success.
What we offer
Instructure offers a dynamic work environment where you can grow your career while making a meaningful impact on education. We provide opportunities for professional development and encourage you to take ownership of your role. Our culture emphasizes collaboration, innovation, and a commitment to customer success. We believe in the power of our products to transform learning experiences, and we are looking for individuals who share our passion for education and technology.
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