Account Manager • Lead

Who you are

You have a proven track record in sales leadership, with experience managing teams and driving revenue growth. Your ability to attract and develop talent is complemented by your skills in inspiring others and fostering a collaborative environment. You understand the importance of building efficient and customer-centric sales processes, and you thrive in a fast-paced, innovative setting.

You possess a strategic mindset, capable of segment strategy and planning to achieve business goals. Your experience in the technology sector, particularly in AI or customer service, gives you a unique perspective on how to leverage products like Intercom's AI agent, Fin, to enhance customer experiences. You are agile and resilient, ready to tackle challenges head-on and adapt to changing market conditions.

Desirable

Experience in the AI or customer service industry is a plus, as is familiarity with value-led sales strategies. You are comfortable working cross-functionally and have a knack for building relationships with stakeholders across various departments.

What you'll do

In this role, you will lead a team of Account Executives focused on generating new business revenue in the North America region. Your primary responsibility will be to develop and execute a sales strategy that accelerates logo and revenue growth, particularly with the AI solutions offered by Intercom. You will be responsible for setting clear goals and performance metrics for your team, ensuring they have the resources and support needed to succeed.

You will work closely with your team to identify opportunities for growth and improvement, leveraging data and insights to inform your strategies. Regular coaching and mentoring will be a key part of your role, as you help your team members develop their skills and advance their careers. You will also collaborate with other departments, such as marketing and product development, to ensure alignment on customer needs and market trends.

Your leadership will be critical in fostering a high-performing culture within your team, where innovation and customer-centricity are at the forefront. You will be expected to stay informed about industry trends and competitor activities, using this knowledge to refine your approach and maintain a competitive edge.

What we offer

Intercom offers a dynamic work environment where you can make a significant impact on the company's growth and success. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI technology. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to set a new standard for customer service and help businesses deliver exceptional experiences to their customers.