Ai Analyst • Staff

Who you are

You have a strong background in machine learning and data analysis, with experience in defining and implementing new features that enhance customer service solutions. Your expertise in Python and SQL allows you to manipulate and analyze large datasets effectively, ensuring that your insights drive product improvements. You are comfortable working with both frequentist and Bayesian approaches, and you have a knack for creating dashboards that track key performance metrics. You thrive in a collaborative environment, working closely with ML scientists, engineers, and designers to bring innovative solutions to life.

You possess excellent problem-solving skills and can dive deep into complex user interactions to tease out valuable insights. Your experience in rapidly prototyping and testing new features means you are adept at moving from concept to production quickly. You understand the importance of measuring success and are skilled at running experiments to validate your hypotheses. You are passionate about using AI to transform customer experiences and are excited about the opportunity to contribute to a leading AI Customer Service company.

What you'll do

In this role, you will be responsible for defining new machine learning features that enhance Intercom's AI Customer Service solutions. You will research appropriate algorithms and technologies, working closely with a team of ML scientists and engineers to rapidly prototype and test new features. Your work will involve analyzing user data to understand how customers interact with the AI agent, Fin, and identifying opportunities for improvement. You will create dashboards to track the success of AI features and communicate your findings to stakeholders across the company.

You will collaborate with cross-functional teams to ensure that the AI solutions you develop meet the needs of businesses and their customers. Your role will involve running experiments to measure the effectiveness of new features and iterating based on user feedback. You will also contribute to the overall strategy of the AI Group, helping to shape the direction of future developments in AI customer service.

What we offer

Intercom offers a dynamic work environment where innovation is encouraged, and your contributions can have a significant impact on the customer service landscape. You will be part of a talented team that is dedicated to pushing boundaries and delivering exceptional value to customers. We provide opportunities for professional growth and development, ensuring that you can advance your career while working on cutting-edge AI technologies. Our company culture emphasizes collaboration, speed, and intensity, allowing you to thrive in a fast-paced environment where your ideas can come to life.