Staff Engineer • Senior

Who you are

You have a strong background in product engineering with a focus on AI and machine learning — your experience includes working closely with cross-functional teams to deliver impactful AI solutions. You understand the intricacies of customer service technology and are passionate about enhancing user experiences through innovative AI applications.

With a solid foundation in programming languages such as Python and JavaScript, you are comfortable developing prototypes and defining new machine learning features. Your ability to research appropriate algorithms and technologies allows you to contribute effectively to the development of AI-powered products.

You thrive in a collaborative environment, working alongside ML Scientists and product teams to ensure that the solutions you build meet customer needs. Your strong analytical skills enable you to assess product performance and iterate quickly based on user feedback.

You are committed to delivering high-quality work and are driven by the desire to push boundaries in AI technology. Your experience in rapidly moving projects from concept to production will be invaluable in this role.

Desirable

Experience with customer service technologies or platforms is a plus, as is familiarity with agile development methodologies. You are eager to learn and adapt to new technologies, and you enjoy mentoring junior engineers to help them grow in their careers.

What you'll do

As a Staff Product Engineer at Intercom, you will be responsible for building and enhancing AI-powered products that transform customer service experiences. You will work closely with ML Scientists to define new features and conduct research on algorithms that can improve product functionality.

Your role will involve rapid prototyping and getting initial versions of products into the hands of customers for feedback. You will collaborate with product and design teams to ensure that the solutions you develop align with user needs and business goals.

You will also be involved in the deployment of machine learning models, ensuring they are integrated seamlessly into the existing product stack. Your ability to analyze data and user interactions will help inform future iterations and enhancements.

In addition to your technical contributions, you will play a key role in fostering a culture of innovation within the team. You will encourage open communication and collaboration, helping to create an environment where ideas can flourish and be tested.

What we offer

Intercom provides a dynamic work environment where you can make a significant impact on the future of customer service technology. You will have the opportunity to work with a talented team of engineers and product professionals who are dedicated to pushing the boundaries of AI.

We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven company that values creativity, collaboration, and customer-centric solutions.

Join us at Intercom and help shape the future of customer service with cutting-edge AI technology.